173 lines
9.6 KiB
Plaintext
173 lines
9.6 KiB
Plaintext
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@{
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ViewData["Title"] = "About";
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Layout = "~/Views/Shared/_Layout.cshtml";
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}
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<div class="container py-4">
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<header class="pb-3 mb-4 border-bottom">
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<span class="fs-4"><i class="bi bi-file-person-fill"></i> @ViewData["Title"]</span>
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</header>
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<div class="p-5 mb-4 bg-body-tertiary rounded-3 border">
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<div class="container-fluid py-2">
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<p class="float-end">
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<img src="~/img/member-1.jpg" class="bd-about-img rounded-circle" alt="Clive Lancaster" width="200px" />
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</p>
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<h1 class="display-6 fw-bold">Profile</h1>
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<p class="col-md-8 fs-6">
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Accomplished and results-driven <strong>Digital Product Manager</strong> with a diverse background in <i>health-tech, prop-tech, HR, and e-commerce</i>. Expertise as both a <i>business analyst</i> and <i>full-stack software developer</i>, excelling at delivering innovative digital solutions. Known for an analytical and customer-centric approach, adept at balancing strategic business imperatives with exceptional user experiences, fostering collaboration, and driving measurable success.
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</p>
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<a href="/img/CV_Clive_Lancaster.pdf" class="btn btn-primary" type="button"><i class="bi bi-file-pdf-fill"></i> Dowload CV</a>
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</div>
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</div>
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<div class="p-5 mb-4 bg-body-tertiary rounded-3 border">
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<div class="container-fluid py-2">
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<h1 class="display-6 fw-bold">Key Achievements</h1>
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<ul class="col-md-12 fs-6">
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<li>
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<strong>Enhanced clinical decision support, operational efficiency, and long-term product sustainability</strong> by managing the successful replatforming and rebranding of Telstra Health’s Medicines Information management system into Entry Point, and spearheading a UX and technology stack upgrade of the AusDI product for internal and external customers.
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</li>
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<li>
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<strong>Positioned Telstra Health as a national leader in digital health interoperability</strong> by leading delivery of Australia’s first secure, interoperable SMART on FHIR work capacity certificate, resulting in subsequent multi-million-dollar government contracts (ReturnToWorkSA).
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</li>
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<li>
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<strong>Created a new recurring revenue stream for MedicalDirector</strong> by establishing and launching the organisation’s first medicines Clinical Decision Support (CDS) Data-as-a-Service platform, mapped to AMT (SNOMED CT-AU), achieving a signed customer contract (2018–2019).
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</li>
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<li>
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<strong>Generated £400k+ in incremental annual revenue</strong> for the UK’s #1 personalised gifts retailer (Getting Personal) by defining, building, and delivering a custom retail data analytics platform directly aligned to core business KPIs.
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</li>
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<li>
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<strong>Improved conversion, reduced churn, and elevated brand quality</strong> across 290+ independent hotels by leading the end-to-end rebranding and delivery of Best Western Hotels’ UK/Europe business-critical marketing and e-commerce platform in collaboration with internal teams and external partners.
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</li>
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<li>
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<strong>Reduced financial processing time by 80% and eliminated manual errors</strong> by leading the automation of credit-card reconciliation workflows across Best Western Hotels’ phone-based sales channels.
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</li>
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</ul>
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</div>
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</div>
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<div class="p-5 mb-4 bg-body-tertiary rounded-3 border">
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<div class="container-fluid py-2">
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<h1 class="display-6 fw-bold">Core Competencies</h1>
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<p class="col-md-8 fs-6">
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<table class="table table-striped-columns">
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<thead>
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<tr>
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<td>Competency</td>
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<td>Description</td>
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<td>Tools/Methodologies</td>
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</tr>
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</thead>
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<tbody class="table-group-divider">
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<tr>
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<td>Product Strategy Development</td>
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<td>Define product vision and roadmap aligned with business goals and user needs. Prioritize features based on market trends and competition.</td>
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<td>North Star Metric, OKRs, SWOT Analysis, Business Model Canvas</td>
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</tr>
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<tr>
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<td>User-Centered Design & UX Focus</td>
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<td>Advocate for users by applying UX/UI best practices to create intuitive, user-friendly products.</td>
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<td>Design Thinking, Figma, User Personas</td>
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</tr>
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<tr>
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<td>Data-Driven Decision Making</td>
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<td>Use data to validate decisions and guide product improvements based on customer behavior and performance metrics.</td>
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<td>Google Analytics, A/B Testing, SQL Microsoft Power BI, Tableau</td>
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</tr>
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<tr>
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<td>Agile Methodology & Product Development Lifecycle</td>
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<td>Lead teams through agile processes, ensuring smooth product development from ideation to launch.</td>
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<td>Scrum, Kanban, Jira, Confluence</td>
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</tr>
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<tr>
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<td>Stakeholder Management & Communication</td>
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<td>Align cross-functional teams and communicate product value effectively to all stakeholders.</td>
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<td>RACI Matrix, Microsoft Teams, Miro, PowerPoint</td>
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</tr>
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<tr>
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<td>Technical Acumen</td>
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<td>Understand technology and development processes to bridge the gap between business and engineering.</td>
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<td>APIs, Postman, GitHub, DevOps principles</td>
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</tr>
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<tr>
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<td>Roadmap & Backlog Prioritization</td>
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<td>Prioritize features to maximize value and impact using structured frameworks.</td>
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<td>MoSCoW, RICE, Trello, Productboard</td>
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</tr>
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<tr>
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<td>Market & Competitive Analysis</td>
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<td>Analyze market trends and competition to ensure product differentiation and growth.</td>
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<td>Porter’s Five Forces, SEMrush, Ahrefs</td>
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</tr>
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<tr>
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<td>Customer Empathy & Feedback Loops</td>
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<td>Regularly engage users to gather feedback and iterate product features based on customer pain points.</td>
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<td>NPS, UserTesting, Customer Journey Mapping</td>
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</tr>
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<tr>
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<td>Financial Acumen & Business Value Creation</td>
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<td>Align product goals with business outcomes like revenue, profitability, and customer retention.</td>
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<td>P&L Management, ROI Calculations, Pricing Models</td>
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</tr>
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<tr>
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<td>Growth Mindset & Continuous Learning</td>
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<td>Stay updated on industry trends and continuously improve skills and processes.</td>
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<td>Linkin Learning, Product-Led Growth, Lean Startup</td>
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</tr>
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<tr>
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<td>Risk Management & Problem Solving</td>
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<td>Identify risks early and develop solutions to ensure successful product delivery.</td>
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<td>Risk Matrix, Root Cause Analysis, Fishbone Diagram</td>
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</tr>
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</tbody>
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</table>
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</p>
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</div>
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</div>
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<div class="p-5 mb-4 bg-body-tertiary rounded-3 border">
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<div class="container-fluid py-2">
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<h1 class="display-6 fw-bold">Education</h1>
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<ul class="col-md-8 fs-6">
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<li>BSc (Hon) Computer Studies (2.1) Teesside University, Middlesbrough, 2002 to 2004<br />
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<i>Dissertation on Medical Information System using Microsoft Technologies</i>
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</li>
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<li>
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HND Computing (Information Technology) Teesside University, Middlesbrough, 2000 to 2002
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</li>
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</ul>
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</div>
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</div>
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<div class="p-5 mb-4 bg-body-tertiary rounded-3 border">
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<div class="container-fluid py-2">
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<h1 class="display-6 fw-bold">Training & Certification</h1>
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<ul class="col-md-8 fs-6">
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<li>
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Certified Scrum Product Owner (CSPO) Scrum Alliance, 2022
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</li>
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<li>
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First Aid St John Ambulance Australia (NSW)
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</li>
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<li>
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ICARE Customer Services Course Interchange & Consort Hotels, York, 2011
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</li>
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<li>
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City & Guilds AutoCAD 2D & 3D Design York College of Further & Higher Education, York, 1999 to 2000
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</li>
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<li>
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8th Kyu Shodokan Aikido York, England
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</li>
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<li>
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7th Kyu Shorinji Kan Jiu Jitsu York, England
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</li>
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<li>
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2nd Kyu Kano Institute of Judo Randburg, South Africa
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</li>
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</ul>
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</div>
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</div>
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</div>
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