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Commit: CV Updates.

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2025-12-29 18:13:16 +11:00
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<h1 class="display-6 fw-bold">Key Achievements</h1>
<ul class="col-md-12 fs-6">
<li>
Managed the successful replatforming and rebranding of <i>Telstra Health’s</i> <strong>Medicines Information</strong> management system into <i>'Entry Point'</i>, enhancing operational efficiency and <strong>Clinical Decision Support</strong> for internal and external customers. Spearheaded the UX and tech stack upgrade of <i>AusDI</i> product, improving user experience and securing long-term business sustainability.
<strong>Enhanced clinical decision support, operational efficiency, and long-term product sustainability</strong> by managing the successful replatforming and rebranding of Telstra Health’s Medicines Information management system into Entry Point, and spearheading a UX and technology stack upgrade of the AusDI product for internal and external customers.
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<li>
Spearheaded <i>Telstra Health's</i> position in the healthcare market as a trusted provider of <strong>Electronic Referral</strong> solutions, leading to a business partnership with the <strong>Australian Government</strong> by delivering an interoperable <strong>SMART on FHIR</strong> electronic work capacity certificate referral solution for <i>ReturnToWorkSA</i> and <i>Comcare</i>.
<strong>Positioned Telstra Health as a national leader in digital health interoperability</strong> by leading delivery of Australia’s first secure, interoperable SMART on FHIR work capacity certificate, resulting in subsequent multi-million-dollar government contracts (ReturnToWorkSA).
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<li>
Expanded <i>MedicalDirector’s</i> market share by planning and overseeing the end-to-end delivery of its first <strong>Medicines DaaS</strong> API platform, from concept through to the execution of the initial customer service contract.
<strong>Created a new recurring revenue stream for MedicalDirector</strong> by establishing and launching the organisation’s first medicines Clinical Decision Support (CDS) Data-as-a-Service platform, mapped to AMT (SNOMED CT-AU), achieving a signed customer contract (2018–2019).
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<li>
Drove revenue growth for <i>Getting Personal</i>, one of the UK's largest online personalized gift stores, by facilitating the successful implementation of a tailored retail <strong>Data Analytics</strong> solution.
<strong>Generated £400k+ in incremental annual revenue</strong> for the UK’s #1 personalised gifts retailer (Getting Personal) by defining, building, and delivering a custom retail data analytics platform directly aligned to core business KPIs.
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<li>
Contributed to the rebranding of <i>Best Western Hotels</i> by delivering a business-critical <strong>Ecommerce Platform</strong>, enhancing brand recognition and customer experience across <i>290+ privately-owned hotels</i>.
<strong>Improved conversion, reduced churn, and elevated brand quality</strong> across 290+ independent hotels by leading the end-to-end rebranding and delivery of Best Western Hotels’ UK/Europe business-critical marketing and e-commerce platform in collaboration with internal teams and external partners.
</li>
<li>
Increased processing efficiency and accounting accuracy for <i>Best Western Hotels</i> by designing and developing a <strong>Credit Card Reconciliation</strong> application, validating phone sales against actual sales data.
<strong>Reduced financial processing time by 80% and eliminated manual errors</strong> by leading the automation of credit-card reconciliation workflows across Best Western Hotels’ phone-based sales channels.
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