diff --git a/Views/Home/About.cshtml b/Views/Home/About.cshtml
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Key Achievements
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- Managed the successful replatforming and rebranding of Telstra Health’s Medicines Information management system into 'Entry Point', enhancing operational efficiency and Clinical Decision Support for internal and external customers. Spearheaded the UX and tech stack upgrade of AusDI product, improving user experience and securing long-term business sustainability.
+ Enhanced clinical decision support, operational efficiency, and long-term product sustainability by managing the successful replatforming and rebranding of Telstra Health’s Medicines Information management system into Entry Point, and spearheading a UX and technology stack upgrade of the AusDI product for internal and external customers.
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- Spearheaded Telstra Health's position in the healthcare market as a trusted provider of Electronic Referral solutions, leading to a business partnership with the Australian Government by delivering an interoperable SMART on FHIR electronic work capacity certificate referral solution for ReturnToWorkSA and Comcare.
+ Positioned Telstra Health as a national leader in digital health interoperability by leading delivery of Australia’s first secure, interoperable SMART on FHIR work capacity certificate, resulting in subsequent multi-million-dollar government contracts (ReturnToWorkSA).
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- Expanded MedicalDirector’s market share by planning and overseeing the end-to-end delivery of its first Medicines DaaS API platform, from concept through to the execution of the initial customer service contract.
+ Created a new recurring revenue stream for MedicalDirector by establishing and launching the organisation’s first medicines Clinical Decision Support (CDS) Data-as-a-Service platform, mapped to AMT (SNOMED CT-AU), achieving a signed customer contract (2018–2019).
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- Drove revenue growth for Getting Personal, one of the UK's largest online personalized gift stores, by facilitating the successful implementation of a tailored retail Data Analytics solution.
+ Generated £400k+ in incremental annual revenue for the UK’s #1 personalised gifts retailer (Getting Personal) by defining, building, and delivering a custom retail data analytics platform directly aligned to core business KPIs.
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- Contributed to the rebranding of Best Western Hotels by delivering a business-critical Ecommerce Platform, enhancing brand recognition and customer experience across 290+ privately-owned hotels.
+ Improved conversion, reduced churn, and elevated brand quality across 290+ independent hotels by leading the end-to-end rebranding and delivery of Best Western Hotels’ UK/Europe business-critical marketing and e-commerce platform in collaboration with internal teams and external partners.
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- Increased processing efficiency and accounting accuracy for Best Western Hotels by designing and developing a Credit Card Reconciliation application, validating phone sales against actual sales data.
+ Reduced financial processing time by 80% and eliminated manual errors by leading the automation of credit-card reconciliation workflows across Best Western Hotels’ phone-based sales channels.
diff --git a/Views/Home/Clients.cshtml b/Views/Home/Clients.cshtml
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- Defined quarterly product objectives and scope reporting to Product Lead of Digital Health Content
+ Define quarterly OKRs and roadmap scope for Clinical Decision Support (CDS) products including AusDI, Medicines DaaS, AIDH, DRTC, Entry Point and Access Control System (ACS), reporting to Product Lead.
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- Planned and estimated the product road-map within defined budget
+ Own backlog prioritisation and stakeholder alignment across clinical, technical, and commercial teams.
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- Maintained and prioritised product backlog for Clinical Content & AusDI products
+ Partner with sales and pre-sales to shape government and enterprise deals.
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- Engaged and managed key stakeholders throughout the product lifecycle
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- -
- Supported product sales and pre-sales activities
+ Drive data-informed iteration using customer feedback loops and usage analytics.
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- Planned product road-map in line with product business strategy reporting to the General Manager of Hospitals and Connected Health
+ Planned and executed roadmap for Kyra Secure Messaging (Argus), ConnectingCare & eReferrals, aligning with hospital and GP strategies.
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- Maintained and prioritised product backlog for Kyra Secure Messaging & eReferrals products
+ Led cross-functional squads (8–12 engineers, UX, QA) to deliver secure, compliant integrations.
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- Worked with delivery teams and key stakeholders to deliver positive customer and business outcomes
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- -
- Aided business development to deliver both government tendered and private sector healthcare solutions
+ Supported BD in winning government tenders and private healthcare contracts.
+
www.telstrahealth.com
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RP Data Pty Ltd t/a CoreLogic Asia Pacific
- CoreLogic is a global leading property market data and insights solutions provider within Australia, NewZealand and America.
+ Cotality (formerly RP Data Pty Ltd t/a CoreLogic Asia Pacific) is a global leading property market data and insights solutions provider within Australia, NewZealand and America.
Snr. Professional Product Owner
Sydney, January 2020 to December 2020
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Health Communication Network Pty Ltd t/a MedicalDirector
- MedicalDirector is a healthcare management software solutions and information provider and leader in the Australian market.
+ Telstra Health (formerly MedicalDirector) is a healthcare management software solutions and information provider and leader in the Australian market.
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York, April 2016 to September 2016
- - Enhanced business processes and delivered requirement documentation for client on boarding and change requests
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+ Collaborated with retail clients to capture onboarding and change-request requirements, producing clear functional specifications supporting product and data platform updates.
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- Improved business analysis process documentation
+ Improved internal analysis and documentation processes, increasing efficiency and consistency across delivery teams.
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- Working with key stakeholders to deliver quality FRS documentation for new and existing clients
+ Supported the design and enhancement of FRS documentation for clients including Boohoo, Jack Wills, Ann Summers and Getting Personal.
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- Aiding in the delivery of an ETL data warehouse extension to their Active DB product offering for analysis of client marketing and sales data
+ Contributed to extending the ETL data warehouse to support new analytics capabilities for marketing and sales insights.
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- Working alongside existing and on boarding new consumer retail clients such as Getting Personal, Boohoo, Jack Wills and Ann Summers
+ Coordinated internal and client-facing project activities, strengthening stakeholder communication and delivery alignment.
- - Project Managed internal and client projects
www.xcm-uk.com
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World Nomads Group Pty Ltd.
- nib Travel formerly World Nomads Group are an online travel insurance company specialising in providing short term insurance cover.
+ nib Travel (formerly World Nomads Group) are an online travel insurance company specialising in providing short term insurance cover.
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- Delivered customer focused application improvements across the four public brands World Nomads, SureSave, TID and Cheap Travel Insurance
+ Delivered enhancements across customer-facing travel insurance products, working in Agile teams and collaborating with product owners using C#, .NET, AngularJS and CMS platforms.
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- Use of Agile scrum for the full project life cycle
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- Retrospectives, sprint planning sessions and backlog reviews
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- Worked with product owner to manage product backlog and priorities user stories
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- Peer to peer reviews of requirement/project documentation through Microsoft TFS
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- Use of unit tests to meet acceptance criteria
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- Backend business logic on an enterprise platform using C#, SQL, Microsoft.NET technologies
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- Frontend UI design using MVC, HTML5, SASS and AngularJS, also working with Orchard CMS
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www.worldnomads.com
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- Enhanced the IT offerings of the business by advising and leading the development of HR and business management application solutions following a SaaS business model delivering to clients including FitnessFirst, 3M, VW, Sibelco, Target, Johnson & Johnson, Telstra, BT Financial group, Cover-More, ING Direct and Asciano
+ Hybrid BA/product/engineering role designing and delivering SaaS HR and talent management solutions for enterprise clients including Telstra, Johnson & Johnson and 3M.
- -
- Performed needs analysis utilising the MoSCoW method to reach key stakeholders and build a business case for projects to follow an LSD approach
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- -
- Mapped out business process using BPMN, UML, Use Cases, and User Stories with the aid of tools including MS Visio and Sparx EA
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- Developed wireframes using Balsamiq Mockups and AxureRP to aid in business requirement decisions and communicate requirements to developers
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- Followed best practices to scope and communicated project estimations using MS Project
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- Managed projects using Atlassian JIRA and user stories following the agile workflow methodology
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- Facilitated product workshops for internal and external clients for training and user acceptance
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- Initiated business and application solutions to handle and processes customer feedback
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- Created market research reports and MS SSRS reports to aid in the business decision making process and monitoring performance
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- Improved the marketability and functionality of their talent management software
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- Enhanced business processes and brand image by developing and delivering a single business branded psychometric testing portal to deliver and manage 3rd party testing
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- Reduced business operating costs by moving infrastructure to the Amazon AWS cloud
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- Increased product offerings to include a cutting-edge cross platform knowledge management system to aid clients with self-development
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www.maximus.com.au
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York, Apr. 2005 to Mar. 2011
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- Developed solutions enabling the business to gain market growth within the hospitality sector though marketing and automating business processes
+ Developed and maintained web and business systems, conducted requirements analysis, and supported delivery of technology solutions for hospitality operations across multiple brands.
- -
- Worked with key stakeholders to perform business and systems analysis to deliver technical specifications with the aid of Use Case, UML, Class, Sequence, ERDs’ and design mock-ups
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- -
- Designed, developed, maintained and co-ordinated the development of bespoke web applications and e-commerce solutions largely for but not exclusive of marketing, accounting and membership departments within Best Western, Beacon and Interchange & Consort Hotels
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- Consulted and worked with design, digital and search engine optimisation (SEO) agencies to deliver effective compliant solutions
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- Implemented design patterns including repository and factory patterns following best practices
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- Monitored, developed and maintained automated data work flows across the business
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- Analysed requirements and delivered reports using Crystal Reports and CSV
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- Mentored and supported junior members of the software development team
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- -
- Provided helpdesk support handling customer software related enquiries and trouble shooting
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- ASP.NET, C#, VB.NET, ASP, SQL, HTML, CSS, JQuery, JavaScript, NHibernate, Unity and Subsonic
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www.bestwestern.co.uk
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